At Urban Tactical Firearms, we strive to provide high-quality firearms and related products to our customers. However, we understand that there may be occasions where a return or warranty claim is necessary. Therefore, we have developed the following return and warranty policy:
Return Policy:
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All sales are final, and no refunds or exchanges will be given unless the item is defective or damaged.
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The purchaser must notify us of any defects or damages within three business days of receiving the item.
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All returned items must be in their original packaging and unused condition. The purchaser must include all original packaging, manuals, and accessories.
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The purchaser is responsible for all return shipping charges.
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Once the returned item is received and inspected, we will either issue a refund or exchange the item.
Warranty Policy:
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All firearms come with a manufacturer's warranty. The purchaser must contact the manufacturer directly for any warranty claims.
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All non-firearms products come with a limited warranty. The warranty period and terms vary by product. The purchaser must refer to the product's documentation for specific warranty information.
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The purchaser must contact us before returning any item under warranty. We will provide the necessary instructions and documentation for the return.
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The purchaser is responsible for all shipping charges associated with returning an item for warranty repair or replacement.
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We will work with the manufacturer to repair or replace the item under warranty. The turnaround time for warranty repairs varies by manufacturer.
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If the item is found to be defective due to misuse or mishandling, the warranty will be void.
By making a purchase from our store, the purchaser agrees to all terms and conditions outlined in this agreement.