At Urban Tactical Firearms, we work hard to get you the right product the first time. If something goes wrong, here is how returns, cancellations, and warranty claims work. Please read this before you order.
Order Cancellations
You may cancel an order free of charge within two hours of placing it. To request a cancellation, submit a request through our Order Support page with your order number and we will cancel it and issue a full refund.
After two hours, the order is processed for shipping and can no longer be cancelled. Once it arrives, you may request a return under the terms below.
Firearm Returns
All firearm sales are final once transferred. Once a firearm has been transferred to you, whether picked up at one of our stores or at your chosen dealer, the sale is complete and the firearm cannot be returned, exchanged, or replaced, even if unfired. A new firearm becomes a used firearm at the moment of transfer.
Inspect before you accept. Examine your firearm carefully at the time of transfer, before you sign the paperwork. If you find a defect, damage, or an error in what was shipped, do not accept the transfer. Contact us right away through our Order Support page or by phone at one of our store locations, and we will arrange a return or replacement at no cost to you.
Returns before transfer. If your firearm has shipped but you have not yet accepted the transfer, you may request a return for any other reason by contacting us through our Order Support page or by phone at one of our store locations. Do not accept the transfer. Once the firearm is returned to us, we will refund your original payment method less a 15% restocking fee and any fees charged by the receiving dealer.
A firearm that has been transferred and later develops a problem is covered by the manufacturer's warranty. See the Warranty Policy below.
Ammunition
Ammunition cannot be returned or exchanged under any circumstances, for safety reasons. Please confirm caliber and quantity before you order.
Non-Firearm Returns
This section covers accessories, optics, parts, gear, and any other item that is not a firearm or ammunition.
You may request a return within 15 days of the date your order was delivered.
Submit a return request from your account before sending anything back (see How to Request a Return below). We will review it and provide a return authorization and shipping instructions. Items sent without authorization may be refused.
Returned items must be in resalable condition, unused, and in their original packaging with all manuals, parts, and accessories included.
Defective or damaged items: if an item arrives damaged or does not work as intended, we will cover the return shipping and issue a full refund or replacement once the item is received and inspected.
Non-defective returns: if you are returning an item that is not defective, we will cover the return shipping, and a 15% restocking fee will be deducted from your refund to cover shipping and handling.
Refunds are issued to the original payment method once the returned item has been received and inspected. You may also request store credit instead of a refund.
How to Request a Return
Every eligible return starts with a return request from your Urban Tactical Firearms account. This keeps your order, your request, and our updates in one place.
Log in to your account using the email address you used at checkout. If you have not created an account yet, create one with that same email and your order history will be there.
Go to Orders in your account and open the order that contains the item you want to return.
Click Return Item(s). Select the item and quantity, choose the reason for the return, choose whether you would like a refund, replacement, or store credit, and add any details that will help us process it (photos of damage can be emailed to us after you submit).
Submit the request. You will receive a confirmation email, and we will email you again when the request has been reviewed and authorized, along with shipping instructions. Do not ship anything until you receive that authorization.
Once your return arrives and passes inspection, we will process the refund, replacement, or store credit and notify you by email.
The Return Item(s) option appears on orders that have shipped or been completed. If you do not see it, the order is not yet eligible or the return window has passed. If you checked out as a guest and cannot access the order, contact us through our Order Support page or by phone at one of our store locations with your order number and we will help.
Warranty Policy
All firearms are covered by the manufacturer's warranty. If a problem develops after you have accepted the transfer, contact the manufacturer directly to arrange warranty repair or replacement. Most manufacturers provide shipping instructions and, in many cases, a prepaid label, and will work with you as the owner of the firearm.
Non-firearm products carry the manufacturer's limited warranty. After our 15-day return window, warranty claims on accessories, optics, parts, and gear are handled directly with the manufacturer. Coverage and length vary by product; refer to the documentation that came with the item.
If you need a copy of your invoice as proof of purchase, or help finding the right manufacturer contact, reach us through our Order Support page or by phone at one of our store locations.
Repair and replacement decisions, turnaround times, and shipping arrangements for warranty claims are set by the manufacturer.
Warranty coverage does not apply to damage caused by misuse, improper handling, unauthorized modification, or normal wear.
By placing an order with Urban Tactical Firearms, you agree to the terms above.