Welcome to the Order Support page for Urban Tactical Firearms. Sometimes things don't go as planned, and when they don't, this is where to start. Below you'll find how to check on an order, change or cancel it, and request a return.
Order Status
To check the status of your order, log in to your account and open Orders. You'll see the current status of each order and, once it ships, the tracking number. We also email you every time your order status changes.
Order Changes
If you need to change something on your order, such as the shipping address or the dealer receiving your firearm, submit the form below with your order number as soon as possible, or call one of our store locations. We'll do our best to accommodate the request, but once an order has shipped we may not be able to make changes.
Order Cancellations
You may cancel an order free of charge within two hours of placing it. Submit the form below with your order number, or call one of our store locations, and we'll cancel it and issue a full refund. After two hours, the order is processed for shipping and can no longer be cancelled, but once it arrives you may be able to request a return under our Return & Warranty Policy.
Returns
Returns on accessories, optics, parts, and gear are accepted within 15 days of delivery. Ammunition cannot be returned. Firearm sales are final once the firearm has been transferred to you; if it has shipped but you have not yet accepted the transfer, you may still request a return (a 15% restocking fee applies unless the firearm is defective, damaged, or not what you ordered). Please read the full Return & Warranty Policy before submitting a request.
To request a return on an eligible item:
- Log in to your account using the email address you used at checkout.
- Go to Orders and open the order that contains the item.
- Click Return Item(s), select the item and quantity, choose a reason, and choose a refund, replacement, or store credit.
- Submit the request. We'll email you once it's reviewed, along with shipping instructions. Please don't ship anything back until you receive that authorization.
If you checked out as a guest and can't access the order, submit the form below with your order number, or call one of our store locations, and we'll help.
Damaged or Defective Items
If an item arrives damaged or doesn't work as intended, submit a return request from your account as described above and choose the matching reason. For a firearm, inspect it carefully at the time of transfer and do not accept the transfer if you find a problem. Contact us right away using the form below or by calling one of our store locations.
Contact Us
Use the form below and include your order number so we can look it up quickly. You can also call either of our store locations during business hours.